At Step Style Shop, we’re committed to making your family’s footwear shopping experience as smooth and enjoyable as possible. Our comprehensive shipping and returns policy ensures you can shop with confidence, knowing we’ve got you covered every step of the way.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Trackable service with delivery confirmation

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking available

International Shipping

We ship worldwide (excluding some Asian and remote regions). International orders may be subject to customs fees and import duties, which are the customer’s responsibility.

Returns & Exchanges

We want every member of your family to be completely satisfied with their Step Style Shop footwear. If you’re not happy with your purchase, we offer a straightforward returns process.

Our Return Policy

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be unused, in original condition with all tags attached
  • Original packaging is required
  • Proof of purchase (order number) must be provided

Important: For hygiene reasons, we cannot accept returns on Kids’ footwear that shows signs of wear or has been worn outdoors. All children’s items must be returned in absolutely pristine condition.

How to Return or Exchange

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Complete our Return/Exchange Request Form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package items securely in original packaging when possible
  5. Ship your return using a trackable shipping service (return shipping costs are the customer’s responsibility)

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Step Style Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:

  • Product Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for return/exchange: [Please specify]

I have reviewed the return policy and confirm that the item meets all return conditions. Please advise on next steps.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 5-10 business days to appear on your statement (depending on your financial institution)

Note: Shipping costs are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Policy

We’re happy to exchange your item for a different size or color, subject to availability. If your desired item isn’t available, we’ll process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement at no additional cost.

International Returns

For our international customers:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our friendly customer service team is here to assist with any questions about shipping, returns, or exchanges.

Contact us at:

Thank you for shopping with Step Style Shop – where every step your family takes should be comfortable and stylish!