FAQ

At Step Style Shop, we focus on high-quality, durable footwear for the whole family, including:

• Rugged boots for work and outdoor activities
• Comfortable slip-ons for everyday wear
• Stylish sandals for warmer weather
• Durable shoes for kids and adults
• Specialty footwear with features like carbon-fiber safety toes and waterproof technologies

Yes! We proudly carry footwear for men, women, and children, making us your one-stop shop for family footwear needs.

Our footwear stands out because of:

• Premium materials and craftsmanship
• Innovative features like waterproof technologies
• Durability designed for active lifestyles
• Comfort-focused designs
• Specialized options like work boots with safety toes

We ship worldwide with some exceptions in parts of Asia and remote areas. Our main delivery areas include:

• North America (US, Canada, Mexico)
• Europe (UK, Germany, France, Italy, Spain and more)
• Australia & New Zealand
• Selected South American countries

We offer two convenient shipping methods:

• Standard Shipping ($12.95 flat rate):
  • Carriers: DHL or FedEx
  • Processing: 1-2 business days
  • Delivery: 10-15 days after dispatch
  • Tracking included
• Free Shipping (on orders over $50):
  • Carrier: EMS
  • Processing: 1-2 business days
  • Delivery: 15-25 days after dispatch
  • Tracking included

All orders take 1-2 business days to process. Delivery times then depend on your shipping method:

• Standard Shipping: 10-15 days after dispatch
• Free Shipping: 15-25 days after dispatch

Please note these are estimates and international shipments may occasionally take longer due to customs processing.

We offer 15-day returns from the date of delivery if you’re not completely satisfied with your purchase. To initiate a return:

1. Contact our customer service team at [email protected]
2. We’ll provide return instructions
3. Ship the items back to us in original condition

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Once we receive your returned items, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption to protect all your payment information. We never store sensitive payment details on our servers.

No, you can check out as a guest. However, creating an account allows you to:

• Track your orders more easily
• Save your shipping information for faster checkout
• View your order history

Our Denver-based team is happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 3824 Clay Lick Road, Denver, US 80203

We typically respond to emails within 24 hours on business days.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.

All our footwear comes with a manufacturer’s warranty against defects in materials and workmanship. Please contact us if you believe your footwear has a manufacturing defect, and we’ll help you through the warranty process.